SHIPPING POLICY

Last updated: 11 August 2026

This Shipping Policy applies to orders placed through wetmaster.store. The store is operated under the trading name Wet Master by MASTERPARTS EOOD, registered in the Republic of Bulgaria.

1. SHIPPING DESTINATIONS

We offer international shipping to destinations available for selection at checkout.

Delivery may not be available for certain products, countries or territories because of carrier limitations, legal restrictions, sanctions, customs requirements or other circumstances outside our reasonable control.

If we cannot deliver your order to the selected destination, we will notify you and refund any payment collected for the affected products.

2. ORDER PROCESSING

Orders are normally processed within 1–3 business days after payment has been successfully authorised.

Orders placed on weekends or official public holidays are processed on the following business days.

Processing may take longer during periods of high demand, promotional campaigns, public holidays, product launches or circumstances outside our reasonable control. If a material delay occurs before dispatch, we will contact you using the details provided with the order.

Processing time is separate from the estimated delivery time.

3. ESTIMATED DELIVERY TIMES

Estimated delivery times after dispatch are:

• European Union and EEA: approximately 5–12 business days;

• United Kingdom and other European countries: approximately 7–15 business days;

• United States and Canada: approximately 7–18 business days;

• Other international destinations: approximately 10–25 business days.

Remote areas, islands and destinations requiring additional customs procedures may take up to 30 business days or longer in exceptional circumstances.

These periods are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, selected delivery method, carrier operations, customs clearance, weather, public holidays and other circumstances outside our reasonable control.

Where EU or EEA consumer law applies and no different delivery period has been agreed, we will deliver the order no later than 30 days after the purchase contract is concluded, except where applicable law permits otherwise.

4. SHIPPING CHARGES

Available delivery methods and shipping charges are displayed at checkout before the order is submitted.

Shipping charges may depend on:

• the delivery destination;

• the size and weight of the products;

• the selected delivery method;

• the number of packages;

• carrier charges; and

• any applicable promotional shipping offer.

The customer will always be able to review the shipping charge and total payable to us before completing the order.

5. INTERNATIONAL ORDERS, CUSTOMS AND IMPORT CHARGES

International orders may be subject to import VAT, customs duties, brokerage fees, handling charges or other charges imposed by the destination country.

Unless checkout expressly states that these charges are included, they are not included in the amount paid to Wet Master and must be paid by the recipient directly to the relevant authority, carrier or customs representative.

Customs rules and charge thresholds vary by country. Customers are responsible for checking the applicable import requirements before ordering and for providing any information reasonably required for customs clearance.

We cannot declare an incorrect value, mark a commercial order as a gift or provide false customs information.

Customs processing may delay delivery. Such delays are outside our direct control, but we will provide reasonable assistance where possible.

6. ORDER TRACKING

Where tracking is available, we will send the tracking number to the email address provided with the order after dispatch.

Tracking information may require 2–5 business days to become active after the shipping confirmation is issued.

Some postal services provide limited tracking information after a parcel enters the destination country. This does not necessarily mean that the shipment has stopped moving.

Customers are responsible for monitoring tracking information and responding promptly to any delivery or customs notification.

7. MULTIPLE PACKAGES AND FULFILMENT LOCATIONS

Products in the same order may be stored or fulfilled from different locations. As a result, an order may arrive in more than one package and on different dates.

Where this occurs:

• you will not be charged additional shipping fees unless they were clearly displayed before the order was placed;

• each package may have a separate tracking number; and

• receiving only part of an order does not necessarily mean that the remaining products are missing.

Please check the shipping confirmation and tracking information before reporting an incomplete delivery.

8. DELIVERY ADDRESS

Customers must provide a complete and accurate delivery address, email address and telephone number.

Please review your information carefully before submitting the order. If a correction is required, contact us immediately at wetmaster@masterparts.bg.

We will make reasonable efforts to update the address before dispatch, but we cannot guarantee that a change will be possible after fulfilment has begun.

We are not responsible for delays or failed delivery caused solely by:

• an incorrect or incomplete address supplied by the customer;

• an unavailable or unidentified recipient;

• failure to collect a parcel within the carrier’s stated period;

• refusal to pay lawfully imposed import charges; or

• failure to provide information required for customs clearance.

If a parcel is returned to us for one of these reasons, we will contact you to discuss redelivery or refund options. Additional delivery costs may apply where permitted by law. Mandatory consumer rights remain unaffected.

9. DELAYED, LOST OR DAMAGED SHIPMENTS

If the estimated delivery period has passed, please:

1. check the tracking information;

2. check whether the carrier left a delivery notice;

3. contact the local carrier or postal service; and

4. verify that the delivery address in the order confirmation is correct.

If the parcel still cannot be located, contact us at wetmaster@masterparts.bg and provide your order number.

We will investigate the shipment with the carrier. Depending on the circumstances and applicable law, we will arrange delivery, replacement or refund where the parcel is confirmed as lost.

If a package or product arrives visibly damaged, please take photographs of:

• the exterior packaging;

• the shipping label;

• the internal packaging; and

• the damaged product.

Send the photographs and order number to wetmaster@masterparts.bg as soon as reasonably possible. Prompt notification helps us investigate the issue, but failure to report immediately does not remove any mandatory statutory rights.

10. DELIVERY AND TRANSFER OF RISK

For consumer orders, the risk of loss or damage passes to the customer when the customer, or a third party designated by the customer other than the carrier, takes physical possession of the goods.

If the customer independently appoints a carrier that was not offered by us, risk may pass when the goods are handed to that carrier, to the extent permitted by applicable law.

11. UNDELIVERABLE OR REFUSED PARCELS

A parcel may be returned to us if:

• the address is incorrect or incomplete;

• delivery is refused;

• the recipient cannot be reached;

• the parcel is not collected within the carrier’s deadline;

• customs information is not provided; or

• lawful import charges are not paid.

After the parcel is returned, we will contact the customer regarding the available options.

Where the failed delivery was caused by information or conduct attributable to the customer, reasonable return or redelivery costs may be deducted from the refund or charged separately, where permitted by applicable law.

This does not apply where delivery failed because of our error, a defective product or another circumstance for which we are legally responsible.

12. RETURNS

Shipping-related returns and the statutory right of withdrawal are governed by our Refund Policy:

https://wetmaster.store/policies/refund-policy

The return address is:

Wet Master / MASTERPARTS EOOD
47 Han Asparuh St.
Sofia 1000, Bulgaria

Please contact us before returning a product. Parcels sent cash on delivery will not be accepted unless we have expressly agreed otherwise in writing.

13. CONTACT INFORMATION

For questions about shipping, tracking or delivery, contact:

Trading name: Wet Master
Legal entity: MASTERPARTS EOOD (Мастърпартс ЕООД)
UIC/EIK: 205457550
VAT number: BG205457550
Address: 47 Han Asparuh St., Sofia 1000, Bulgaria
Email: wetmaster@masterparts.bg
Telephone: +359 877 08 4422
Website: https://wetmaster.store